Here's what was included in June's Box:
Atopalm Intensive Moisture Cream: This is the first problem that I had with June's box. If this product sounds familiar that is because it is familiar! I got the same product in my May Beauty Army Box and I have already reviewed it here. I also received the exact same sample in my June Look Bag. I didn't pick this item and yet somehow it ended up in my box. Now I have three samples of this stuff. Don't get me wrong, I like it enough but I don't need three samples. So, I contacted Beauty Army twice via email and didn't get a response. Then I posted on their Facebook page and sent a third email and finally got a response. They said they didn't get my first two emails. I was told the reason I got this product was because I picked something else that ended up being out of stock so it was replaced with something similar. While I understand that and don't really mind I feel like they probably should have let me know they were replacing one of my samples so I wasn't confused when I got my box. I also wish they would have tried to replace it with something I didn't already get just the previous month. They said they would give me an extra sample in my July box and I was happy with that resolution.
Control Corrective Medicated Pumice Wash: This was the second problem I had with this box. I waited to try this until we went away for the weekend (last weekend) because I figured it was travel size so why not try it then. You can imagine my surprise when I went to use it last weekend and realized that the blister pack (I think that is what you call it) was COMPLETELY empty! I cut it open to see if maybe the product had dried up or something and there was absolutely NO evidence that there was ever even any product in there. I'm not sure what happened, maybe a production defect and somehow this one got sealed without getting filled? Either way, luckily I brought another facial cleanser with me as a back-up. I decided not to contact Beauty Army about this one because I didn't want to go through the hassle of emailing them again and wondering if they got my email and also because I had already contacted them about the other issue and I didn't want them to think I was trying to get a bunch of free samples.
I know the title of my post included "subscription woes" and that is because in the months of June/July I had more trouble with my subscription services as a whole. First there was the Beauty Army issues discussed above. Now, to give Beauty Army credit they did resolve the issue that I contacted them about and I have never had issues with them before. I am satisfied that this was an isolated incident.
I also received my July Birchbox and was disappointed to see that the box I received wasn't the box that the website said I was going to get. In the "wrong" box that I got it also included tinted moisturizer that was bronze color that I won't be able to use and an opened Larabar that I had to throw out. I contacted Birchbox via email and didn't get a response so I called them. The girl on the phone said that they sent me the right box but put the wrong one on the site. She offered to send me August's box for free. She told me she would get back to me about the Larabar. I didn't get a response back about that. I then find out that Birchbox was sending some people the "right" box in addition to letting them keep the "wrong" box (this was apparently an issue that happened to others as well and not just me). So I emailed Birchbox back again and said that it seems they are sending some people the other box in addition to offering August for free. Someone wrote me back and told me that wasn't the way they were handling it. I wrote back and told her that I wasn't going to push the issue but that I believe in treating every customer equally and in the future they should make sure to offer the same resolution to everyone. I also sent her links to where others were syaong that they got the "right" box sent to them. They are apparently sending me a new Larabar. We will see how next month goes and that will be the deciding factor for me.
Lastly, I got an email from The Look Bag on July 17th saying that they were cancelling the service (the bag was supposed to ship out on the 15th) and that if you weren't charged for the July you won't be getting it. This was TWO days after they posted on their Facebook page sneak peeks about what was in the bag and that the bags were shipping out that week. So obviously this was a very last minute decision. I found it odd that they would just quit in the middle of the month and not send people their bags. I wasn't charged for one so I figured I wasn't going to get one. So, I signed up for two new subscription boxes to see which one I like best. I will keep them a surprise for now but I think you are going to like them. Then, to my utter amazement I get my July Look Bag in the mail on Saturday! I haven't seen a charge go through yet so we will see.
Anyway, there is the short story of my subscription box woes. Hopefully things will be looking up from here and I won't have any more issues but I will keep you posted.
Thanks for reading! I will post shortly about what I actually received in my defunct July Birchbox and July Look Bag so stay tuned!